Ordering with us
What is the minimum order?
Five sacks of green coffee
Do I have to buy five bags of the same coffee?
No. You can buy a mix of different bags of coffee
What do the sacks weigh?
Unless specified, the weight is as follows:
Asia, Africa and Brazil – 60kg sacks
Central America and Peru – 69kg sacks
Colombia – 70kg sacks
Boxes weigh – 25kg
If we have half sacks, they will be specified.
What is £/mt?
It is a common way to describe coffee prices. It stands for pounds sterling per metric ton. Simply divide by 1,000 to convert the price to pounds sterling per kilo. You do not have to buy one tonne.
Do you sell certified coffees?
Yes. We sell Fairtrade, Organic, Rainforest Alliance, Café Feminino, Bird Friendly and others as appropriate.
Do I have to be certified to buy and sell certified coffees?
Yes, you do. If we import certified coffee, we can sell it without the certification to you, but maintaining its traceability.
Can you send samples? Green or roasted.
Yes, we can send out a maximum of five samples either of 50g to 100g, green or roasted
Why do your prices fluctuate?
Coffee prices have many different variables, such as currency, futures market, the New York Coffee Market and farm gate prices. Our prices move to compensate these changes, sometimes speciality coffees do not change prices. Learn more in our Market Report here.
Payment
Which currencies can I pay in?
Pounds Sterling, Euros and US Dollars
Can I have credit?
If you are a new customer, you are required to pay for coffee before it is released to you.
Once you have built up a trading history with us, credit may become available.
What is net cash against invoice?
This means you need to pay in advance of us releasing the goods to you.
Can I pay with a credit card?
Currently, we accept credit card payments for GBP transactions (UK) only. Please note, we do not accept American Express.
We are exploring options to expand this to Euros and USD in the future.
Logistics
Where do you store your coffee?
They are stored in Essex (UK), Dublin (Ireland), Antwerp (Belgium) and Vilnius (Lithuania)
What is the lead time for ordering coffee?
From receipt of payment, it takes:
Up to 5 days if delivering in the UK
3 – 7 days if delivered within Europe, subject to location
The rest of the world is subject to the location.
What is FCA?
With “Free Carrier,” the seller delivers the goods to a carrier or another party specified by the buyer. This term offers flexibility, allowing parties to determine the delivery point and assume the respective risks and expenses.
Do you deliver?
Yes, at an additional cost, added to the invoice.
How many types of pallets are there?
There are two types: Euro is 1.2m x 0.8m and Coffee is 1.5 m x 1.2m.
How many bags & boxes can be put on a pallet?
10 bags on a Euro, 25 bags of 60kg or 20 bags of 69kg/70kg on a coffee pallet.
28 boxes on a Euro pallet.
Can I get a collection reference to pick up coffee?
We will provide this to you once payment has been received.
Can you supply a tail lift and how much will it cost?
Yes if you let us know in advance, some hauliers will charge a fee
What is a release?
A document which transfers ownership from one party to the other
General
Where is your office located?
London, England and Amsterdam, Netherlands
What are your office working hours?
8.30am – 5pm (GMT), Monday – Friday, excluding UK public holidays
What does DRWakefield stand for?
Derrick R Wakefield, the Founder of the company
Who do I contact for payment?
Our Accounts team on +44 (0) 20 7202 2638 or [email protected]
Who do I contact for deliveries?
Our Logistics team on +44 (0) 20 7202 2626 or [email protected]
Who do I contact for prices?
Our Trade team on +44 (0) 20 7202 2623 or [email protected]
Do you do cupping events?
Yes on a monthly basis, we host a cupping club called Thirsty Thursdays. Do reach out to marketing or trade to register interest for these cuppings.
Do customers get the opportunity to go on origin trips?
Yes, we actively encourage origin visits. Please contact a member of the trade team to discuss this further as places are limited.
