Ordering with us
COVID-19 Update – 03/04/2020
There are currently no disruptions to deliveries, however we would advise allowing an extra day for delivery just in case
What is the minimum order?
Five sacks of green coffee
Do I have to buy five bags of the same coffee?
No – they can be a mix of different bags of coffee
What do the sacks weigh?
Unless specified, the weight is as follows:
Asia, Africa and Brazil use 60kg sacks
Central America and Peru use 69kg sacks
Colombia use 70kg sacks
Boxes weigh 25kg
If we have half sacks, they will be specified
What is £/mt?
It is a common way to describe coffee prices. It stands for pounds sterling per metric ton. Simply divide by 1,000 to convert the price to pounds sterling per kilo. You do not have to buy one tonne.
Do you sell certified coffees?
Yes. We sell Fair Trade, Organic, Rainforest Alliance, Café Feminino, UTZ, bird friendly and others as appropriate.
Do I have to be certified to buy and sell certified coffees?
Yes, you do. If we import certified coffee, we can sell it without the certification to you, but maintaining its traceability.
Can you send samples? Green or roasted.
Yes, we can send out a maximum of five samples. And you can specify whether you would like them green or roasted.
Why do your prices fluctuate?
Coffee prices have many different variables, such as currency, futures market, the New York Coffee Market and farm gate prices. Our prices move to compensate these changes, sometimes speciality coffees do not change prices.
Which currencies can I pay in?
Pounds Sterling, Euros and US Dollars
Can I have credit?
If you are a new customer, you are required to pay for coffee before it is released to you.
Once you have built up a trading history with us credit may become available.
What is net cash against invoice?
This means you need to pay in advance of us releasing the goods to you.
Can I pay with a credit card?
Yes, but we do not accept American Express.
Where do you store your coffee?
Most of our stock is stored in Tilbury, Essex (UK) and Vilnius, Lithuania (Europe)
What is the lead time for ordering coffee?
From receipt of payment, it takes:
Up to 5 days if delivering the UK
7 – 10 days if delivering Europe
The rest of world is dependent on location.
What is ex-warehouse?
When we make the goods available to you at our warehouse, for you to collect. Responsibility of goods is yours once they are collected from the warehouse.
Do you deliver?
Yes – at an additional cost, added to the invoice.
How many types of pallet are there?
Two types, Euro is 1.2m x 0.8m and Coffee is 1.5 x 1.2m.
How many bags can be put on a pallet?
10 bags on a Euro, 25 bags of 60kg or 20 bags of 69kg/70kg on a coffee pallet.
How many boxes can I put on a pallet?
28 boxes on a Euro pallet.
Can I get a collection reference to pick up coffee?
We will provide this to you once payment has been received.
Can you supply a tail lift and how much will it cost?
Yes if you let us know in advance, some hauliers will charge a fee
What are the warehouse working hours?
Tilbury is open 8am – 3pm (GMT) Monday – Friday
Vilnius is open 8am – 5pm (local time) Monday – Friday
What is a release?
A document which transfers ownership from one party to the other
Where is your office located?
Southwark (between Waterloo and London Bridge) In London, England
What are your office working hours?
8.30am – 5pm (GMT), Monday – Friday, excluding UK public holidays
What does DR Wakefield stand for?
Derrick R Wakefield, the Founder of the company
Who do I contact for payment?
Our Accounts team on +44 (0) 20 7202 2638 or firstname.lastname@example.org
Who do I contact for deliveries?
Our Logistics team on +44 (0) 20 7202 2626 or email@example.com
Who do I contact for prices?
Our Trade team on +44 (0) 20 7202 2623 or firstname.lastname@example.org
Do you do cupping events?
Do customers get the opportunity to go on origin trips?
Yes, we actively encourage origin visits. Please contact a member of the trade team to discuss this further as places are limited.